POLICIES
CANCELLATION POLICY
We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. We may charge up to the full amount of the service to your credit card for a cancellation within 24 hours of your appointment. If you fail to appear for your appointment without attempting to cancel your appointment beforehand, the full amount of the service will be charged to your credit card. For pre-purchased series of treatments, that session will be applied toward the series.
Appointments booked within 24 hours are considered confirmed and cannot be cancelled, to adhere to our 24-hour cancellation policy. A $30 charge will be applied to your credit card for a late cancellation or no-show to any Free Consultation service.
RESERVATIONS & ARRIVALS
Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability.
A major credit card is required to hold a reservation for any of our services, including any Free Consultation services. A $100 non-refundable deposit is required when booking an appointment for PLASMA PRP. When you arrive to your appointment this amount will be discounted of the total of your service. However, if you don't show to your appointment this amount is not going to be refunded.
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile and to prepare for your treatment.
SPA POLICIES
Welcome to Natural and Organic Spa. We look forward to providing you with the best care in a timely manner. We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and every one of our guests will enjoy their experience here at Natural and Organic Spa.
LATE ARRIVALS
Please understand that we allow a specific amount of time for each service. All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. You will be responsible for the full service.
ETTIQUETTE
Please put your cell phone on vibrate while visiting our Spa, so as not to disturb other guests during their treatment.
Additionally, if you need to make a phone call we kindly ask that you step outside. No calls in speaker mode are allow in the spa.
No foods, drinks, children, pets, or any type of company are allow in the spa.
GIFT CARDS & CERTIFICATES
Gift cards/certificates are non-refundable and non-transferable. Discounted gift cards cannot be purchased and used as form of payment in same transaction. Not redeemable for cash or credit. Not redeemable on retail products or series of treatments. ALL gift cards/certificates must be mentioned at time of booking and must be presented at your appointment. Limit one gift card/gift certificate per service or product purchase. Gift card/gift certificates cannot be combined with first time client and referral discounts.
GRATUITIES
Our services do not include gratuity. Gratuities are accepted in cash only. The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.
PRODUCT RETURN POLICY
Natural and Organic Spa currently accepts returns for defective products and packaging only. Products must be returned within 14 days of purchase, accompanied by original receipt. All sale and promotional vouchers are final sale.
PAYMENT
Major credit cards are accepted. We do not accept personal, certified checks, money orders, or any 3rd party gift cards or pre-paid credit cards. Valid state issued ID is required when paying by credit card. Thank you!
PRICING
All prices displayed on our website are subject to change at anytime, and without notice. This is included for all single session pricing as well as any series of treatments, and promotions.
SPA PROMOTIONS
Spa specials cannot be used or combined with any other offer, promotions or third party gift cards/certificates.